Shipping policy

Last updated: June 2026

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

Germany: 5–10 business days
Europe: 5–12 business days
International: 7–20 business days

Please note that delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, or carrier delays.

Shipping Costs

We offer free shipping on selected products and promotional campaigns. Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information.

Please allow up to 48 hours for tracking information to become available.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrectly provided addresses.

If you notice an error in your shipping details, please contact us immediately.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact our support team. We will work with the shipping carrier to locate your order and assist you in resolving the issue.